Frequently Asked Questions
Q What does HVAC stand for?
HVAC stands for Heating, Ventilation, and Air Conditioning—think of an HVAC company as your Air Conditioning and Heating professionals. Our services don’t stop at HVAC though—we do plumbing repairs and installations as well!
Q How much do your services cost?
As a family-owned and operated company, we know how important it is to keep your family or business comfortable and functional in Georgia weather. We also know that HVAC and plumbing services can be expensive–that’s why we guarantee that any service you get through Jape will be offered at a fair price. We prioritize your needs, including your budget, so we’ll never upsell you on something you could do without. To discuss more about the potential costs of your service, call our phone number or reach out through our contact page for more details.
Q What areas do you serve?
Jape Services is headquartered in northwest Atlanta, but we have a widespread team that can serve the whole Metro Atlanta area. Want to see if we currently serve your county? Check out our service areas page! If you don’t see your location listed, feel free to give us a call to see if we might still be able to help. Even if we’re not able to serve you now, check back in later on, since our service area is always expanding.
Q How long will my service take?
For repair jobs, we strive for same-day service. If there’s something we can repair quickly, we love to take care of it on the day we perform our inspection. However, we often need to request unique parts to conduct each repair, so there may be a bit of time between your inspection and repair in those cases. For installation projects, we’ll schedule an installation day that works for you and make sure we communicate timeline expectations depending on the particular job.
Q Do you offer emergency services?
Yes! Our phone number is always available to receive emergency messages–with our current fleet capacity, we may not be able to repair the job at any time of day, but we’ll address the job as quickly as possible, fast-tracking your service to make sure you get the help you need ASAP.
Q Why isn't my AC working?
A lot of the time, a bad AC unit can be attributed to a clogged air filter or a blocked drain line, but there are countless other issues that can be affecting your unit. To give your unit its best shot at working well for a long time, just be sure to regularly replace your AC filter, and call a professional if there’s ever a problem you can’t solve.
Q What do I get with my free inspection when I am looking to replace either my HVAC system or water heater?
We’ll visit the site and give you a complete overview of what you currently have in your home. From there, we’ll gain an understanding of what you are looking for out of your HVAC or water heating system, asking you about things like your budget, air quality needs, and other system preferences. Then, based on our discussion, we will provide you with a written proposal that addresses all of your needs.
Q What happens if I pay for a repair, but end up needing a replacement?
If we are conducting a service visit on your property and find that your unit needs a replacement in lieu of a repair, don’t worry! We’ll credit you back for the cost of the service fee so you don’t have to pay for that on top of the replacement cost.
Q How do I pay my service bill?
We make payment convenient for you by accepting checks and digital payment methods —if you aren’t able to pay our team after their service onsite, our system will send an individualized email with a payment link for you to pay online. You can also call our office to make a payment, or you can pay with your card on the day of service.
Q Do you offer financing?
Yes! We offer financing options for all our repair and installation services. Visit our financing page to learn more.
Q How long has Jape Services been in business?
The Jape family, including Dan Jape and his son Daniel, has been serving Atlanta homeowners and businesses for over fifty years through various business ventures. Jape Services is the newest business in that story and was established in early 2023.